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| Legal Stuff: Privacy Policy |
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Your privacy is very important to us. We want to make your
experience on the Internet as enjoyable and rewarding as possible,
and we want you to use the Internet’s vast array of information,
tools, and opportunities with complete confidence.
We have created this Privacy Policy to demonstrate our firm
commitment to privacy and security. This Privacy Policy describes
how
Cledo collects information from all end users of Cledo’s
Internet services (the “Services”); those who access some of our
Services but do not have accounts (“Visitors”) as well as those
who pay a monthly service fee to subscribe to the Service (“Members”);
what we do with the information we collect, and the choices Visitors
and Members have concerning the collection and use of such
information. Cledo requests that you read this
Privacy Policy carefully.
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Personal Information Cledo
Collects and How It Is Used
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Introduction
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Cledo collects information in different ways from
Visitors and Members who access the various parts of our Services
and the network of Web sites accessible through our Service. We use
this information primarily to provide a customized experience as you
use our Services and, generally, do not share this information with
third parties. However, we may disclose personal information
collected if we have received your permission beforehand or in very
special circumstances, such as when we believe that such disclosure
is required by law or other special cases described below.
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Registration
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Members are asked to provide certain personal information when
they sign up for our Services including name, address, telephone
number, billing information (such as a credit card number), and the
type of personal computer being used to access the Services. The
personal information collected from Members during the registration
process is used to manage each Member’s account (such as for
billing purposes). This information is not shared with third
parties, unless specifically stated otherwise or in special
circumstances. However, in instances where Cledo
and a partner jointly promote the Services, Cledo
may provide the partner certain personal information, such as the
name, address, and username of persons who subscribed to the
Services as a result of the joint promotion for the sole purpose of
allowing us and the partner to assess the results of the promotion.
In this instance, personal information may not be used by the
partner for any other purpose. Cledo may also
generate nonidentifying and aggregate profiles from personal
information Members provide during registration (such as the total
number, but not the names, of Members). As explained in more detail
below, we may use this aggregated and nonidentifying information to
sell advertisements that appear on the Services.
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Cledo Partners and Sponsors
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Some Cledo products and services may be offered to
Visitors and Members in conjunction with a non-affiliated partner.
To provide Visitors and Members some of these products and services,
the partner may need to collect and maintain personal information.
In these instances, you will be notified before any such data is
collected or transferred and may decide not to use that particular
service or feature. Additionally, many Cledo
Members may have cobranded Personal Start Pages that are
cosponsored by nonaffiliated partners. Cledo
will share nonidentifying and aggregate information (except as
described above), but not personal information, with such partners
in order to administer the co branded products or services offered.
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Online Shopping
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At some Web sites, you can purchase products and services or
register to receive materials, such as a catalog or new product and
service updates. In many cases, you may be asked to provide contact
information, such as your name, address, email address, phone
number, and credit/debit card information. If you complete an order
for someone else, such as an online gift order sent directly to a
recipient, you may be asked to provide information about the
recipient, such as the recipient’s name, address, and phone
number. Cledo has no control over the third
parties’ use of any personal information you provide when placing
such an order. Please exercise care when doing so.
If you order products directly from Cledo, we will use the
personal information you provide only to process that order. We do
not share this information with outside parties except to the extent
necessary to complete that order.
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Online Advertisements
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Cledo may display online advertisements. We may share
aggregated and nonidentifying information about our Visitors and
Members collected through the registration process as well as
through online surveys and promotions with these advertisers.
Additionally, in some instances, we use this aggregated and
nonidentifying information to deliver tailored advertisements. For
instance, an advertiser tells us the audience they want to reach
(for example, males between 25 and 55 years of age) and provides us
an advertisement tailored to the audience. Based upon the aggregated
and nonidentifying information we have collected, we may then
display the advertisement to the intended audience. Cledo
does not share personal information about its Visitors or Members
with these advertisers.
We may use other third-party advertising companies to serve ads when
you visit our Web site. These companies may use information (not
including your name, address, email address or telephone number)
about your visits to this and other Web sites in order to provide
advertisements on this site and other sites about goods and services
that may be of interest to you.
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Responses to Email Inquiries
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When Visitors or Members send email inquiries to Cledo,
the return email address is used to answer the email inquiry we
receive. Cledo does not use the return email address for any other purpose and does
not share the return email address with any third party.
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Voluntary Customer Surveys
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We may periodically conduct both business and individual customer
surveys. We encourage our customers to participate in these surveys
because they provide us with important information that helps us to
improve the types of services we offer and how we provide them to
you. Your personal information and responses will remain strictly
confidential, even if the survey is conducted by a third party.
Participation in our customer surveys is voluntary.
We take the information we receive from individuals responding to
our Customer Surveys and combine (or aggregate) it with the
responses of other Cledo customers to create
broader, generic responses to the survey questions (such as gender,
age, residence, hobbies, education, employment, industry sector, or
other demographic information). We then use the aggregated
information to improve the quality of our services to you, and to
develop new services and products. This aggregated, non-personally
identifying information may be shared with third parties.
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Special Cases
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It is Cledo’s policy not to use or share the
personal information about Visitors or Members in ways unrelated to
the ones described above without also providing you an opportunity
to opt out or otherwise prohibit such unrelated uses. However, Cledo
may disclose personal information about Visitors or Members, or
information regarding your use of the Services or Web sites
accessible through our Services, for any reason if, in our sole
discretion, we believe that it is reasonable to do so, including: to
satisfy laws, such as the Electronic Communications Privacy Act,
regulations, or governmental or legal requests for such information;
to disclose information that is necessary to identify, contact, or
bring legal action against someone who may be violating our
Acceptable Use Policy or other user policies; to operate the
Services properly; or to protect Cledo and our
Members.
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"Cookies" and How Cledo Uses Them
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A “cookie” is a small data file that can be placed on your
hard drive when you visit certain Web sites. Cledo
may use cookies to collect, store, and sometimes track information
for statistical purposes to improve the products and services we
provide and to manage our telecommunications networks. If you are a
Member, we may use a cookie to save your settings and to provide
customizable and personalized services. These cookies do not enable
third parties to access any of your customer information.
Additionally, be aware that if you visit non-Cledo
web sites where you are prompted to log in or that are customizable,
you may be required to accept cookies.
Advertisers and partners may also use their own cookies. We do not
control use of these cookies and expressly disclaim responsibility
for information collected through them.
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Cledo's Commitment to Children's
Privacy
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Protecting children’s privacy is especially important to us. It
is our policy to comply with the Children’s Online Privacy
Protection Act of 1998 and all other applicable laws.
We have Web pages designed especially for our younger users. While
we make every effort to ensure that these Web sites are fun and
age-appropriate for our younger audience, we believe that there is
no substitute for proper parental supervision. For further
information about tips, tools, age-appropriate or kid-friendly Web
sites and how to report online trouble, please visit www.getnetwise.org.
Finally, Cledo recommends that children ask a
parent for permission before sending personal information to Cledo,
or to anyone else online.
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Public Forums
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Please remember that any information you may disclose in the
public areas of our Web sites or the Internet, becomes public
information. You should exercise caution when deciding to disclose
personal information in these public areas.
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Cledo's Commitment to Data
Security
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Services and Web sites we sponsor have security measures in place
to protect the loss, misuse, and alteration of the information under
our control. While we make every effort to ensure the integrity and
security of our network and systems, we cannot guarantee that our
security measures will prevent third-party “hackers” from
illegally obtaining this information.
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How to Access or Modify Your Information
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Cledo offers Members the opportunity to access or
modify information provided during registration. To access or modify
such information, contact our Customer Service Department at (419) 217-1090.
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Where to Direct Questions About Cledo's
Privacy Policy
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| If you have any questions about this Privacy Policy or the
practices described herein, you may contact:
Customer Service
Cledo Online
2201 Commerce Dr.
Fremont, Ohio 43420
admin@cledo.net
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Revisions to This Policy
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Cledo reserves the right to revise, amend, or
modify this policy, our Internet Service Agreement and our other
policies and agreements at any time and in any manner. Notice of any
revision, amendment, or modification will be posted in accordance
with the Internet Service Agreement.
Effective 5/1/2003 |
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| Contact Information |
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| E-mail: |
Support |
| Office Address: |
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Cledo Online
2201 Commerce Dr.
Fremont, Ohio 43420
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| Postal Mail: |
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Cledo Online
P.O. Box 453
Bellevue, Ohio 44811
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| E-mail: |
Billing |
| Toll Free: |
(866) 672-5168 |
| Office: |
(419) 217-1090 |
| Fax: |
(309) 403-5117 |
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